JOB ROLES

Customer Success

The Customer Success Manager is responsible for ensuring clients achieve their desired outcomes with our products and services. This role focuses on building strong client relationships, driving product adoption, and maximizing customer satisfaction and retention. The ideal candidate is proactive, service-oriented, and skilled at identifying opportunities to expand customer value while reducing churn.

Key Responsibilities:

About us:

Serve as the primary point of contact for assigned customer accounts, fostering long-term, trusted partnerships.
Lead onboarding, training, and ongoing product education to ensure successful adoption and utilization.
Monitor customer health metrics, proactively address risks, and resolve issues to ensure a positive client experience.
Gather client feedback and collaborate cross-functionally with Sales, Product, and Support teams to drive continuous improvement.
Identify upsell and renewal opportunities, contributing to overall account growth and retention goals.

We recruit marketing leaders who build momentum. From brand to demand, lifecycle to digital strategy, we specialize in retained marketing executive search placing executives who turn marketing into a measurable growth engine. Boston roots, national reach, and a network built on trust, speed, and depth.

Our clients are organizations ready to scale consumer, B2B, B2C, SaaS, emerging and established brands. We know the signals of leaders who can drive revenue, inspire teams, and create marketing that breaks through. Let’s talk about finding the right fit for your next stage of growth.